Programme in Brief
This nationally recognised one day course covers the skills required for success in all customer care-based industries. This approved accreditation in Hospitality, Management and Leisure and Tourism develops pre-existing communication skills, builds confidence and enhances the potential for employment or career advancement.
Suitable For
Years 10 to 13. Groups of 10 to 30.
Programme Duration
Full day in keeping with the school timetable.
Programme Overview
Completion of the course requirements will merit the nationally recognised Welcome to Excellence Certificate and badge from the Southern Tourist Board. Welcome Host is now an accredited unit QCA 100/4122/4 of the NCFE Level 2 Certificate in Customer Service for Leisure & Hospitality and Travel & Tourism and will contribute to the OCR Qualification in Customer Service. This programme will contribute to GCSE Travel & Tourism and Leisure & Hospitality.
Curriculum Links
Years 10 to 13. Groups of 10 to 30.
Programme Duration
Full day in keeping with the school timetable.
Programme Overview
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Leisure & Tourism - Welcome Host Quiz
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Understanding the Industry
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Dealing with and understanding customers – Role Play
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Communicating successfully
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Handling complaints/dealing with difficult situations
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Meeting specific needs
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Boosting business
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Delivering service excellence
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Summary & assessment
Completion of the course requirements will merit the nationally recognised Welcome to Excellence Certificate and badge from the Southern Tourist Board. Welcome Host is now an accredited unit QCA 100/4122/4 of the NCFE Level 2 Certificate in Customer Service for Leisure & Hospitality and Travel & Tourism and will contribute to the OCR Qualification in Customer Service. This programme will contribute to GCSE Travel & Tourism and Leisure & Hospitality.
Curriculum Links
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Hospitality
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Citizenship
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Leisure & Tourism
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Retail
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Enterprise Awareness
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ESC have strict copyright and intellectual property right terms therefore ALL materials and information remain the use of ESC only and cannot be transferred to a third party.