Programme Portfolio
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Programme supported by


Smart Group Recruitment Solutions

Website and programme concepts © Enterprise & Skills Company 2007
Search Enterprise & Skills	Site Last updated 02/10/07
Welcome Host

Programme Brief This is a one day course covering the skills required in customer care. It is an approved accreditation in Hospitality, Management and Leisure and Tourism. Programme cost and more information...Return to the Programme Portfolio

Programme Overview

• Leisure & Tourism - Welcome Host Quiz • Understanding the Industry • Dealing with and understanding Customers – Role Play • Communicating successfully • Handling Complaints/Dealing with difficult situations • Meeting specific needs • Boosting Business • Delivering Service Excellence • Summary & assessment Programme cost and more information...Return to the Programme Portfolio Key skills developed include • Communication • Working with others • Improving own learning and performance • Problem solving

Learner Outcomes Completion of the course requirements will merit the nationally recognised Welcome to Excellence Certificate and badge from the Southern Tourist Board. Welcome Host is now an accredited unit QCA 100/4122/4 of the NCFE Level 2 Certificate in Customer Service for Leisure & Hospitality and Travel & Tourism and will contribute to the OCR Qualification in Customer Service. This programme will contribute to GCSE Travel & Tourism and Leisure & Hospitality.

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